Zuckerberg said that billions of people love the company's services and that hundreds of millions of businesses rely on its tools, and he linked this to its commerce tools being offered at cost or with modest fees.

Judge as of 2021-10-28. The checkable core is about scale: billions of people use Meta's services, and hundreds of millions of businesses use its tools. 'Love' is rhetorical; judge it by usage at the scale of billions and do not require surveys of how much people like the services. True: Meta's official figures around Q3 2021 (earnings release or 10-Q) show billions of users (Family monthly active people of roughly 3.5 billion or more), and Meta or credible third parties report businesses using its tools in the hundreds of millions (for example, 200 million or more businesses on its apps). Mostly true: the user scale holds but the business figure is in the low hundreds of millions only on a looser definition (for example, business pages or accounts rather than businesses that rely on the tools). Mixed: one of the two scale claims holds and the other does not. Mostly false: the business count is well below 100 million, so 'hundreds of millions' overstates a real but smaller base. False: the official figures contradict both scales. The causal link to at-cost or low-fee commerce tools is the speaker's explanation; do not use it to decide the verdict unless the evidence shows Meta's commerce tools were not offered at cost or with modest fees, in which case lower the verdict by one level.

Set before the research began.

1. E1 Meta Platforms (Facebook) - 10-Q quarterly report FY2021 Q3 companiesmarketcap.com (reproduces Meta's Form 10-Q) · 30 September 2020 Own record

   “As of September 30, 2021, we had 3.58 billion MAP, an increase of 12% from 3.21 billion as of September 30, 2020.”

2. E2 Mark Zuckerberg takes thinly veiled shots at Apple for 'stifling innovation' via its platform policies | TechCrunch TechCrunch · 28 October 2021

   ““We offer our creator and commerce tools either at cost or with modest fees to enable as much creation and commerce as possible. And it’s worked. Billions of people love our products,” he touted. “We have hundreds of millions of businesses on our platform.””

3. E3 2020 Was a Challenging Year for Small Businesses — Especially Those Run by Women and Minorities Meta (about.fb.com) · 19 February 2021 Own record

   “More than 200 million businesses use our apps every month to create virtual storefronts and reach customers”

4. E4 Meta Platforms (Facebook) - 10-Q quarterly report FY2021 Q3 companiesmarketcap.com (reproduces Meta's Form 10-Q) · 30 September 2020 Own record

   “While we expect the error margin for these estimates to vary from period to period, we estimate that such margin generally will be approximately 4% of our worldwide MAP.”

Meta's Q3 2021 Form 10-Q reports 3.58 billion monthly active people as of September 30, 2021, with an estimated error margin of about 4% (E1, E4). That clears the roughly 3.5 billion bar for billions of users. In a February 2021 newsroom post, Meta said more than 200 million businesses use its apps every month (E3), which matches the criteria's example of a business figure in the hundreds of millions. E2 confirms the statement was made on 2021-10-28 and that it was tied to tools offered at cost or with modest fees, and no evidence shows those fees were otherwise.